Managed Print Services: The Top 5 Evaluation Factors

The Top 5 Managed Print Services Evaluation Factors

Fast paced growth in Managed Print Services by American businesses demonstrates the value of having a managed print services environment. But with so many options to choose from it can be hard to narrow it down.

To help with this dilemma, InformationWeek asked Businesses, who were known to be considering Managed Print Services or recently went through a Managed Print Services selection process, to rate a dozen Managed Print Services evaluation factors according to importance. Here are the top five most important factors to consider when choosing a Managed Print Services provider.

#1 Reduction in Overall Print Costs

Seventy (70%) of respondents rate reduction in overall print costs as “very important” when considering Managed Print Services. This is due to the fact that document-related costs can consume up to 3%-5% of annual revenue (Gartner). Your print equipment costs is only about 10% of your Total Cost of Ownership (TCO) and consumables such as toner, paper, electricity, and so on comprise about 60% of the TCO. With Managed Print Services, you can reduce your total cost of ownership and have full control of your document-related expenses.

#2 Reduction in Service Costs

Industry studies have shown that the average organization’s document cost is $8,000 – $10,000 per knowledge worker – every year but only 5 – 10% is seen. These hidden costs are credited to the time your employee spends on preparing, processing, and managing documents. Furthermore, service costs consist of your Internal (IT Staff), External (Outsourced Services), Preventative Maintenance, and Repair. A Managed Print Services Partner can help you identify document overspending and improve your document workflow without the overhead costs.

#3 Reduction in Downtime

A recent ICM research has found that unnecessary printer downtime is costing every European business, on average, €17,000 a year, and IT and support staff spend an average of 120 hours a year on print related issues. If you have an Managed Print Service  provider who is responsible for full maintenance and support, it would reduce risk, downtime, and delays, and ensure business continuity as well.

#4 Security of Services

According to the 2011 Annual Cost of Cyber Crime Study conducted by the Ponemon Institute, the median annualized cost of cybercrime incurred by a benchmark sample of organizations was $5.9 million per year, with a range of $1.5 million to $36.5 million each year per organization – a 56% increase from the study in 2010. The study also revealed that recovery and detection are the most costly internal activities.

Managed Print Services offer built in  document security solutions which automate detection and recovery of your print environment. Other than advancing document protection and network security, MPS reduces further expenses.

#5 Availability/Quality of Onsite Service

Did you know that 30% of calls to tech support centers and help desks are print-related? When your office equipment breaks down, calling for external depot or on-site service for repairs does not reduce your service costs. The risk of incurring more problems does not change and thus can affect your overall business performance.

By partnering with a local Managed Print Services provider, you can get on-site service almost instantaneously at a more reasonable cost. Latest Managed Print Services programs offer automated reporting features, remote management capabilities, toll-free service numbers, and immediate on-site service. Moreover, since your Managed Print Services partner provides your equipment and constantly improves your print environment, you and your business will have a more consistent experience.

Choose Officia for Award-Winning Service
Officia Imaging, where Customer Service is the #1 priority, is the leader in office equipment technology solutions and an A+ BBB Accredited Business. In addition to high-quality printers, multifunction printers, copiers, fax machines and scanners, Officia offers document management solutions and office equipment support to businesses throughout California.

If you’re wondering if Managed Print Services right for your business? Officia offers a free consultation through our no-cost Environmental Print Study. Let Officia help your California business reduce costs, minimize downtime, increase security, and simplify processes by having an Officia Managed Print Environment.

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