Who’s Responsible for Document-Driven Processes?

Should responsibility for document-driven processes be delegated underneath the C-level?

According to IDC indings: Many document-driven processes are cross-organizational, and without active C-level participation, efforts to improve have a strong likelihood of failing.

As busted in the first myth, ineffective document-driven processes pose significant business risks. Hence, it is good news that many corporations today have already recognized the importance of managing document-driven processes and are putting more efforts to address the issue. According to the IDC study:

  • More than half of the organizations surveyed have budgeted projects to improve their business processes;
  • Businesses are investing a significant amount of money to address these processes, (with over $1.3 million budgeted per project for both customer-facing and non-customer facing processes, and around $1 million budgeted for risk mitigation processes) and;
  • 50% of decision makers for document process improvements are in the lines of business (with the other half in IT or finance) – showing that document-related issues are receiving appropriate attention from business management.

As good as it seems, IDC believes that many of these efforts are destined to fail because of a blind spot – C-level executives are not taking ownership of the issue and instead have delegated it to their subordinates. Study showed that most of the project owners are at the VP/Director or Manager level, and only 20% are at the C-level.

Why Is C-Level Participation Crucial to Document Process Issues?

There’s nothing wrong about delegation. It is expected that C-Level executives would turn to their subordinates to determine and execute various business functions. However, C-Level executives should not rely entirely on
delegation and sponsorship when handling business process issues.

Since many processes are cross-functional by nature, delegation cannot fully address the entire scope of these processes. For example, VP/Director level subordinates have limited authority, which in turn limits the effectiveness of their initiatives. Moreover, delegation, in general, also bolsters problems caused by lack of interdepartmental cooperation. Thus C-Level participation is essential to act as a bridge among departments and different management levels in order to maintain control and influence change more effectively.

Thus IDC suggests that C-level executives should give strong consideration to elevate, sponsor, and participate in document-driven business process investments to address the risks. Moreover, by working with a managed print services provider and document experts, C-level executives, having an IT background or not, will gain better understanding of document-driven business processes and can quickly enact solutions for issues that arise.

Officia Imaging Is Your Managed Print Services Partner

Officia Imaging is a Customer Service Leader and one of the largest independent office equipment dealers and managed print service provider in California. As a Managed Print Services Partner, Officia will assist you in managing cross-functional document processes effectively and constantly. We work closely with you to identify and implement solutions that will not only save you money but will minimize business risks.

Partner with Officia to get award-winning products and services. Officia Imaging can conduct a no-cost Environmental Print Study that will identify the total costs and determine the imminent risks of your document-driven processes. We also make Managed Print Services recommendations that can substantially reduce document costs and increase efficiency.

Let’s work together in– Making a Great Impression

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